Customer service is always very responsive and supportive.
Always amazing support. The saunas we have (2 of the Sanctuary Yogas) have been used in a commercial setting for a few years. They've been great. We have had 2 minor issues (an interior light burnt out and one of the full spectrum panels quit working) and both times the technical support team had our issue addressed within a day and replacement parts sent at no charge. The saunas are great, and the fact that the support to back them up is just as good makes Clearlight an amazing company to work with.
Clearlight Sauna Customer Service is one of the best I have encountered. Every representative I spoke with was incredibly friendly and helpful. I had an issue with the speakers going out, and they resolved that promptly.
Clearlight is always there to support small business! We appreciate the follow up and help in all things infrared sauna!!! Thanks Clearlight!
Always First Class Service from their Customer Support team....always there to help....thank you ClearLight Team!!
All went well! Love the sauna & customer service is terrific! The only small problem at the moment is pairing my Bluetooth w iPhone. I'll figure it out! Overall great products!! Definitely recommend!
Clearlight helped me make one of the best decisions of my life. For some time since we live rural I wanted to make the plunge of a home sauna so many to choose from out there, however none have a true warranty as does Clearlight. Not to mention the customer service when calling and asking a plethora of questions.
Clearlight Infrared Saunas has been instrumental in detoxing our firefighters after a fire. I would recommend other fire departments look into Clearlight Saunas as a tool to help keep their firefighters healthy.
Customer service and quality of product is why we bought from Clearlight. Was recommended by a friend who also purchased. We have not actually gotten the correct outlet to use our Sauna yet. We purchased A Red Light add-on also, which is why we need a different plug. But it looks very pretty and was not THAT hard to assemble.
Sascha has been incredibly helpful with assisting us service our sauna, fabulous support
We had 3 Clearlight saunas installed side-by-side in our business in NZ. Through an oversight, they all had identical bluetooth ID, so it was trial and error to play your music in the right sauna. I rang Clearlight, and they immediately sent 2 bluetooth units from Australia, and had their installers fit them free of charge the minute they arrived. The service was friendly, quick, and professional, and - by the way - the saunas are fantastic. Couldn't be happier.
A light inside of my sauna went out and the customer service was excellent. THEY sent me a new bulb at not cost and they were so helpful.
It is always a pleasure dealing with Sascha from Clearlight Saunas. Her service is consistently outstanding, and her communication is excellent.
Wow. Because its compact, it's HOT. Its actually not that much smaller than a two person, and who wants to sweat with anyone else anyway. So pleased. Dogs are horrified they aren't allowed lol. Best tradesman Ive ever dealt with too. So much care taken. Will look great once I'm done painting!! Much appreciated. Great work team!
Amazing company to work with! Melissa was awesome to work with. She knew all of her products and was very informational. It was a pleasure to speak with every time I called. I would highly recommend Clearlight sauna.
Clearlight is fantastic. Always there to help anyway possible. Love my sauna & very much appreciate their commitment to customer satisfaction & happiness. Thankyou
Customer service was stellar as I had several questions and they were all answered professionally and with patience. Everyone has been a pleasure with whom to speak, without any pressure to purchase. I’ve used mine almost every evening since it arrived. Excellent quality.
We love Clearlight Saunas and Sascha's excellent customer service.
Clearlight Infrared Saunas is an excellent company to do business with. I have had my sauna for years and anytime I have had an issue with it (which is rare) they have always handled it promptly and professionally. You can not beat their warranty and their customer service. My sauna is the best and I love using it!
Always prompt response and follow through.
Loving the new Sauna
It was a pleasure from ordering to installation to daily use it has been a pleasure working with Clearlight
Clearlight Company are truly top notch in every way. I am the CEO of a large healthcare corporation and understand the importance of customer service. Clearlight gets a big 10+ in my book. Every time that I have had a problem with my sauna, no matter how big or small it may be, their team have been right on it and found a solution, immediately. I unfortunately had a problem with my actual portable red light that goes into the sauna. The mother board circuit blew out in less than a year. I called Clearlight and explained my problem to one of their service coordinators.
We spent 10 minutes reviewing any immediate solutions and she determined that there was a defect. To my shock and amazement a brand new red light unit showed up at my front door in less than a week after I reported it. Enclosed with the new red light unit was a document to pay for and send back my old unit. Besides all of that, the product, infrared sauna and the red light unit are absolutely perfect and I use it every night. It truly has changed my life to the better.
I have only used the halo one about 10 times now and I have already noticed changes. First thing was my sinus congestion was so much better and I also found that I didn’t cough as much. It’s a very fine mist that really gets into your lungs although it can last up to 20min, I have found it only last 15 mins and I stay in the sauna without heat for another 15 mins to breath it all in. Love the capsule idea and very easy to clean. I find the halo one so much better than a salt room.
Great service, communication and the goods were received in a timely manner