Customer Reviews

Based on 24 reviews
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(23)
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4%
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A
Alison hodgson
Unimpressed

So many great reviews but I’m pretty unimpressed with the customer service and communication.
I’ve been trying to contact Clearlight regarding the delivery of my sauna and I’ve had no reply ,
My red light tower was delivered without warning and left by my front door all day whilst I was at work . Considering the financial outlay for the sauna I would expect far more communication . Since I purchased a month ago all updates have been initiated by me. And now my basic queries about delivery aren’t being addressed.
Not a review of the product but the poor customer service .

C
Cos
Clearlight sanctuary 2 sauna

So impress with the sauna, so relaxing, well built and easy to install. The sales person never pushy kept me informed and when I had questions answered them

A
Angie Vendy
Best purchase ever!

I’ve had my sauna for 3 weeks and am absolutely loving it. I’m using it 4 times a week and already am noticing a huge improvement in pain. It’s so relaxing and the infrared heat is just beautiful. I can’t recommend these saunas enough!

Confidence Backed by Care

True Lifetime Warranty*

Your Clearlight® Infrared Sauna comes with an incredible benefit—the Clearlight Lifetime Warranty for residential use.

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Engineered for Peace of Mind

Lowest EMF & ELF

Our patented True Wave® heaters eliminate EMF and ELF exposure, offering superior infrared heat that penetrates deep into the body.

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A Safe Space to Recharge

Over 25 yearsof Business

In 1997, Dr. Raleigh Duncan, D.C. founded Sauna Works Inc. with a mission to create and redefine the limits of everyday wellness.

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Engineered for Peace of Mind

Free Delivery andProfessional Installation*

Our complimentary delivery and installation services cover most locations.  Contact our team to check your location.

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FAQs

What heater technology is used in this Clearlight Sanctuary® Sauna?

All Clearlight Sanctuary Full Spectrum Infrared Saunas come with our unique True Wave® Carbon and Ceramic Heater Technology. They are low-EMF heaters that produce the majority of the infrared spectrum around the 9.4 microns, which is the ideal wavelength in the far infrared spectrum.

In addition to those heaters, the Sanctuary Range comes with 2x 500W True Full Spectrum Infrared heaters on either side of the door. The Sanctuary Full Spectrum therefore combine all three types of infrared (near, middle and far infrared), really making this model superior to other products on the market.

Will I have infrared heaters all around me in my Clearlight® Sanctuary Infrared sauna?

Absolutely. Your Clearlight ®Sanctuary Full Spectrum Infrared Sauna is equipped with our True Wave® Heaters all around you. You have heaters in the back wall, side walls, leg area and in the floor. You'll also have two powerful Full Spectrum Infrared Heaters that emit to your core. You’re literally surrounded in infrared heat making this your own true sanctuary at home.

What’s the EMF in this Clearlight® Infrared Sauna?

EMF and ELF are important to us. 10 years ago we started producing heaters with the lowest possible EMF levels. Over time we’ve pioneered other technologies in this field and we’re proud to say that the EMF (and ELF levels) are perhaps the lowest on the market. When measuring directly on the far infrared heater the highest EMF level we could measure was 1.5 mG, which is by far below the WHO threshold of concern (3 mG). When only moving a few cm away this level literally drops to 0.

Besides the invention of our True Wave® heater technology, we also use metal conduit wiring, run several grounding wires, and have designed the sauna in a way that the exposure to both EMF and ELF is the absolute minimum possible. When measuring on the two powerful Full Spectrum Infrared Heaters in the front, you will measure a maximum of up to 7-8mG. When moving away only 10cm the levels drop to 0. As EMF reduces with distance, where you are sitting there is no EMF measurable.

How long does installation of my Clearlight® Infrared Sauna take? Can I do it myself?

For the 1-Person Infrared Saunas you need 1-2 people, and it’ll take you approx. 2-3 hours maximum. For the larger saunas you can still do it with 2 people, however due to the size and weight some of the parts are heavier. It would be helpful having an additional person to help with the weights, however the installation is not difficult.

All you need is a simple screw driver for the door handle. All other parts connect together and don’t have to be screwed.

Important:We love the saying ‘You start levelled, you finish levelled’.
For all saunas, a level floor is important to get the door alignment correct. Check the flooring prior to installation and possibly level it out prior to install your Clearlight Infrared Sauna.

How much does it cost me running my Clearlight® Infrared Sauna?

For the 1 and 2-person saunas it will cost you a maximum of £ 0.50 for running the sauna for an hour. If you used it four times a week this will cost you less than £10 for the entire month.

For the larger saunas the costs are approx. £0.75 - £1.25 per hour. (Based on 2024 electricity prices)

Frequently asked question

Use this text to answer questions in as much detail as possible for your customers.

What are the ventilation requirements for my Clearlight® Infrared Sauna?

There are no ventilation requirements necessary. Infrared saunas give off dry-heat without any moisture.

How long is the warranty on my Clearlight® Sanctuary Infrared Sauna?

It’s a lifetime. For legal reasons we have to call it a limited lifetime warranty.

Why limited? We cover parts and shipping for the entire lifetime, however labour is not included for a lifetime. We do however provide the parts and pay for shipping, and we will also provide instructions on how to resolve possibly issues with your sauna. We got your back!

Can I put my Infrared Sauna outside?

Our indoor sauna range cannot be placed outside for 2 reasons.

1. The heaters will not be able to reach the desired temperatures due to colder outside environments.

2. The indoor saunas are not designed to withstand exterior weather conditions, so any damage to the structure caused by weather factors will not be covered by our Limited Lifetime Warranty.

What kind of delivery do you offer?

We offer free delivery to most metro areas, however extra charges will apply for very remote or difficult to access locations. Our sales experts will be able to confirm whether your location will incur any additional delivery costs.

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